Where police response to an intruder alarm activation is required an approved method of remote signalling must be used to transmit details of the activation to an accredited central monitoring station, the system must also incorporate an appropriate method of alarm confirmation.

Unique Reference Number & Registration Fee

The system must be allocated a URN or "unique reference number" this is issued to the alarm company by the Police only when all necessary information is provided and an administration fee of £30.00 Including VAT paid to the Police as permitted under the ACPO Intruder Alarm Policy. (The Association of Chief Police Officers)

All alarm activations, genuine and false, are monitored and recorded by the Police, where the number of false alarms exceeds acceptable levels the Police will reduce the response from "level one" to "level two" see descriptions below.

Connection to a central station incurs annual monitoring and maintenance charges which are passed onto the customer by the alarm company,

Police Responce

The response an alarm call receives depends on the probability of the call being genuine and the individual Police Force Policy, there are currently three levels of police response:·

• Level 1 - Immediate
• Level 2 - Police response is desirable but attendance may be delayed, e.g. due to resource availability or higher priority calls being attended
• Level 3 - No police attendance, key holder notification only

Risk Assessment

All applications for a URN must be accompanied by a statement from the customer detailing any hazards likely to be encountered by the Police responding to an activation from the site

Key holders

All premises requiring Police response shall have at least two key holders, details of whom will be maintained by the central monitoring station or through arrangements with a central key holding service. Key holders shall be nominated and trained to operate the alarm The names, addresses and telephone numbers of Two keyholders who must have their own transport and be able to attend the protected premises within twenty minutes

Customer Reset

Facility Customer reset is not permitted, other than where allowed under British Standard 4737 Section 4.2 (1986) paragraph 3.4, BS 7042 (1988)